These terms apply when you buy from CRESTWELL HOME & LIVING at crestwellhomeandliving.com. The seller and contracting party is CRESTWELL COMMERCE LLC, established on 15 September 2026.
Products and order information
Before ordering, review the product description, material, dimensions, colour and supplied contents. Lifestyle accessories are not included unless expressly listed. Provide accurate contact and delivery details. We supply products that match the agreed description and are of satisfactory quality and fit for purpose as required by law.
Prices and payment
Prices are shown in pounds sterling (GBP, £). Applicable taxes are included in the customer total shown before payment. UK shipping is free, with no minimum order value. We do not ask customers to pay additional import or customs charges on delivery. The total is shown before you confirm your order.
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal. Methods available for your device and transaction appear at checkout. Payment is taken through checkout using the method you select.
Contract formation
Submitting an order is your offer to buy the listed goods. We acknowledge receipt by email. Acceptance takes place when we send an email expressly confirming acceptance or a dispatch confirmation. If we cannot accept an order, we explain the reason and refund any payment within 5 calendar days. We do not change the product or agreed price without your consent.
Delivery
- Delivery area: the whole United Kingdom, including England, Scotland, Wales and Northern Ireland.
- Shipping charge: free for all UK orders, with no minimum order value.
- Order cut-off: 14:00 UK time on working days.
- Processing: 1–2 working days.
- Transit after dispatch: 3–5 working days.
- Total estimated delivery: 4–7 working days.
Working days are Monday–Friday, excluding UK public holidays. Orders are not processed or dispatched on weekends or UK public holidays. Orders placed after 14:00 UK time, on weekends or on UK public holidays enter the processing schedule on the next working day. The estimate is counted from the working day on which processing begins.
We provide dispatch and tracking information by email. We are responsible for resolving delivery problems and for the goods until you or a person you identify receives them, subject to applicable law. See our Shipping Policy.
Cancellation and changes
Contact us before dispatch to request cancellation, an address change or an order change. These operational changes are handled only before dispatch. Your statutory right to cancel qualifying online purchases continues until 14 calendar days after the day you receive the goods, and you have a further 14 calendar days after giving notice to return them. You do not need our prior authorisation to give statutory cancellation notice.
Commercial returns and direct exchanges
We accept defective and non-defective returns requested within 30 calendar days after delivery. For a commercial return, send the item within 14 calendar days after authorisation. Original packaging is not required. No restocking fee is charged. CRESTWELL COMMERCE LLC pays return and direct-exchange shipping. Contact customer service for a designated return address, prepaid label and downloadable return form to print. We provide an alternative if you cannot print.
Refunds
We issue approved refunds to the original payment method within 5 calendar days after receiving the returned goods. For a statutory cancellation, we use receipt of the goods or evidence that you sent them back, whichever is earlier. For a cancellation before dispatch, the 5-calendar-day period begins when we confirm the cancellation. We will not delay a refund beyond the applicable statutory deadline. Your bank or payment provider may need a further 3–10 working days to show the credit. We email you when the refund has been issued and remain your contact for help tracing it.
For statutory cancellation, refunds include the returned goods’ price and any standard delivery charge paid. The applicable statutory deadline is no later than 14 calendar days after receipt of the goods or evidence of return, whichever is earlier, or after cancellation notice if goods have not been dispatched. Our shorter 5-calendar-day commitment applies. Complete details are in our Return and Refund Policy.
Faulty goods and responsibility
We resolve defective, damaged, incorrect or missing items and pay necessary return or replacement shipping. UK consumers have the statutory short-term right to reject faulty goods and further remedies provided by law. CRESTWELL COMMERCE LLC remains responsible for its sales and consumer obligations, including when services are used to support the store. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence or any liability that cannot lawfully be excluded.
Our commercial return policy is additional to your statutory rights. Nothing in our policies restricts your rights where goods are faulty, not as described or not fit for purpose.
Complaints and legal rights
Send complaints to support@crestwellhomeandliving.com. We investigate and communicate a proposed resolution. Mandatory UK consumer law protects purchases directed to UK consumers. You retain remedies and access to the courts available under applicable law, including the UK jurisdiction where you live when the law provides that right. Later revisions to these terms do not change an accepted order.
Website use is covered by our Terms of Service. Personal information is handled under our Privacy Policy.
Company and contact information
Store: CRESTWELL HOME & LIVING
Operator: CRESTWELL COMMERCE LLC
Established: 15 September 2026
Company address: 1510 Versailles Rd, Lexington, KY 40504, United States
Website: crestwellhomeandliving.com
Email: support@crestwellhomeandliving.com
Telephone: +1 917-789-3136
Customer service: Monday–Friday, 09:00–17:00 UK time (GMT or BST, as applicable), excluding UK public holidays.