Privacy policy

CRESTWELL COMMERCE LLC is the controller of personal information processed for CRESTWELL HOME & LIVING at crestwellhomeandliving.com. This notice explains how we handle information when you browse, place an order or contact us.

Information we collect

We collect the information you provide, such as your name, billing and delivery addresses, email, telephone number, order details and customer-service messages. Order records can include payment status and a transaction reference. During browsing, the store can collect technical information such as IP address, device and browser details, security logs and cookie identifiers. If you subscribe to marketing, we record your subscription and consent choices. Payment information is handled through the checkout payment systems; please do not send card details by email.

Purposes and lawful bases

  • Contract: processing orders, arranging delivery, customer service, returns, exchanges and refunds.
  • Legal obligation: maintaining required accounting and tax records and responding to lawful requests.
  • Legitimate interests: protecting the store against fraud, maintaining security and resolving disputes. We consider your rights when relying on this basis, and you may object.
  • Consent: optional marketing and any optional analytics or advertising technologies that require consent. You can withdraw consent without affecting earlier lawful processing.

We need contact, delivery and transaction information to fulfil an order. If you do not provide necessary information, we cannot complete that order. Marketing consent is optional and is not required to buy.

Where information comes from and who receives it

Information comes from you, your interaction with the store, and transaction or delivery confirmations. We provide necessary information to service providers supporting store hosting, checkout, payment processing, delivery, customer support and business administration. We may also disclose information to professional advisers or public authorities where necessary and lawful. If you consent to optional advertising or analytics, relevant providers may receive identifiers and activity information. We remain responsible for our processing and for selecting and overseeing services acting on our behalf.

Processing outside the UK

Our company is based in the United States. Information used to administer the store may therefore be processed in the United States and in countries where the services supporting the store operate. Where we make a restricted international transfer, we use an applicable UK adequacy arrangement or appropriate safeguards, such as an applicable UK International Data Transfer Agreement or UK Addendum, as legally required. Contact us for information about the destinations and safeguards relevant to your data and how to obtain a copy.

Retention

We keep order and accounting information for the period needed to fulfil the transaction and satisfy the tax and accounting requirements applying to our company. Customer-service records are retained until the enquiry, return or dispute is resolved and for any period needed for legal claims. Marketing records are kept while you remain subscribed; a minimal suppression record may be retained to respect your opt-out. Technical data is kept only for the security or operational purpose for which it was collected. We assess retention by the purpose, relevant legal obligations and limitation periods, and delete or anonymise information when it is no longer needed. Contact us for the retention period applicable to a particular record.

Your rights

Subject to the applicable conditions, you may request access, correction, deletion, restriction or portability of your personal information, object to processing, and withdraw consent. You may object to direct marketing at any time. Email support@crestwellhomeandliving.com to make a request. We normally respond within one month. If a lawful extension is needed, we explain it within the initial month. We may ask for information necessary to verify your identity. You may complain to the Information Commissioner’s Office.

Cookies and communications

See our Cookie Policy for storage technologies and your choices. Order and service emails are used to fulfil your purchase. Optional marketing messages provide an unsubscribe option; you may also email us to opt out.

Security and decisions

We use appropriate organisational and technical measures to protect personal information and handle security incidents in accordance with applicable law. We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you. This store is intended for general household shopping and is not directed at children.

Material changes to our handling of personal information will be explained through an appropriate notice, and fresh consent will be requested where required.

Company and contact information

Store: CRESTWELL HOME & LIVING
Operator: CRESTWELL COMMERCE LLC
Established: 15 September 2026
Company address: 1510 Versailles Rd, Lexington, KY 40504, United States
Website: crestwellhomeandliving.com
Email: support@crestwellhomeandliving.com
Telephone: +1 917-789-3136
Customer service: Monday–Friday, 09:00–17:00 UK time (GMT or BST, as applicable), excluding UK public holidays.