Shipping policy

CRESTWELL COMMERCE LLC is responsible for processing and fulfilling orders placed with CRESTWELL HOME & LIVING and for resolving delivery problems.

Coverage, charges and delivery timetable

  • Delivery area: the whole United Kingdom, including England, Scotland, Wales and Northern Ireland.
  • Shipping charge: free for all UK orders, with no minimum order value.
  • Order cut-off: 14:00 UK time on working days.
  • Processing: 1–2 working days.
  • Transit after dispatch: 3–5 working days.
  • Total estimated delivery: 4–7 working days.

Working days are Monday–Friday, excluding UK public holidays. Orders are not processed or dispatched on weekends or UK public holidays. Orders placed after 14:00 UK time, on weekends or on UK public holidays enter the processing schedule on the next working day. The estimate is counted from the working day on which processing begins.

Tracking

We email a dispatch confirmation and tracking information when your order is shipped. Contact support@crestwellhomeandliving.com if you have not received tracking or need help checking delivery progress.

Delivery problems

If delivery is delayed, lost, damaged or incorrect, contact us with your order number. We investigate and arrange the appropriate solution, including replacement or refund where required. You do not need to resolve the issue directly with a delivery company. We remain responsible for the goods until they come into your physical possession, or that of a person you identify to receive them, subject to applicable law.

The 4–7-working-day delivery period is an estimate. If we identify a delay, we explain the revised timing and available options. If an agreed essential delivery deadline is missed, or delivery is not completed within an appropriate additional period where applicable, you may cancel and receive the refund required by law. Unless otherwise agreed, delivery must take place within the statutory period.

Charges at delivery

UK delivery is free. CRESTWELL COMMERCE LLC arranges fulfilment so that customers are not asked to pay additional shipping, import or customs charges on delivery. Applicable product taxes are reflected in the total shown before you pay. If you receive an unexpected delivery-charge request, contact us so that we can resolve it.

Cancellation, address and order changes

Contact customer service to request cancellation, an address change or an order change before dispatch. These operational changes can only be processed before dispatch. If your order has been dispatched, we help you through the applicable return or statutory cancellation process.

See our Return and Refund Policy for 30-day commercial returns, free return and exchange shipping and refund details.

Company and contact information

Store: CRESTWELL HOME & LIVING
Operator: CRESTWELL COMMERCE LLC
Established: 15 September 2026
Company address: 1510 Versailles Rd, Lexington, KY 40504, United States
Website: crestwellhomeandliving.com
Email: support@crestwellhomeandliving.com
Telephone: +1 917-789-3136
Customer service: Monday–Friday, 09:00–17:00 UK time (GMT or BST, as applicable), excluding UK public holidays.